Password Help

Need Password Help?


UAM will never ask you for your password in an email.  We will not send emails that imply you will lose your email service if you do not enter information after following a link.  Please be alert to phishing scams trying to steal your user id and password.  Official UAM IT announcements will be made on the website.)

In December of 2003 the State of Arkansas Office of Information Technology issued a password standard which “applies to all state agencies, boards, commissions and institutions of higher education”.

Password Standard Policy


Domain Password Policy Requirements

  1. The maximum password age is 90 days
  2. Must meet 3 of the 4 following types of characters
  3. Upper case (ABCDE)
  4. Lower case (abcde)
  5. Numbers (123456)
  6. Special characters (Space  !  #  %)
  7. The minimum password length is 8
  8.  No. of Passwords Remembered is 5 

Change/forgot Password

If you want to change your current password  or forgot your password  then follow these steps:

  • Enter username (including @uamont.edu)
  • Enter Captcha Phrase
  • Select Next
  • Choose Verification Method
  • Select Next Once Verification Method is Complete
  • Enter New Password and Select Finish

You have successfully changed your password.

Unlock Account

If you want to unlock your account and have already registered for Unlock/Change password, follow these steps:

  • Enter username (including @uamont.edu)
  • Enter Captcha Phrase
  • Select Next
  • Choose Verification Method
  • Select Next Once Verification Method is Complete
  • Enter New Password and Select Finish

You have successfully unlocked your account.

  • Include both uppercase and lowercase letters (case-sensitive).
  • Include both letters and numbers (alpha-numeric).
  • Use special characters (Space  !  # )
  • Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized, doubled).
  • Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
  • Do not use a password that has been given as an example of a good password.
  • Do not use other easily obtained information about yourself, such as license plate numbers, phone numbers, social security numbers, the make of your automobile, the name of the street you live on, the room number or building in which you work, etc.

One possible way to pick a good password is to make up your own acronym. Create a phrase that has meaning to you and pick the first letter of each word or use the phrase itself.

A similar method is to take out all the vowels from a short phrase or use passphrases.

For example:

  • "I work 8 hours a day." (wrk8hrsdy) or (Iwork8hoursaday)
  • "We like to eat lunch at 11:30." (Weliketoeatlunchat1130)
  • "My dog eats too much." (myDogeats2much)

  • Memorize your password.
  • If you must write down your new password because you are afraid of forgetting  it, then:
  • Never write your username and your password on the same piece of paper.
  • Do not place a written copy of your password on the side of your monitor, under your keyboard, etc.
  • Destroy the written copy as soon as you have memorized your password.
  • Do not allow anyone to look over your shoulder while you are entering your password.
  • Change your password often.
  • Change your password immediately if it has been compromised.

contact information

Office of Information Technology
University of Arkansas at Monticello
Student Success Center Suite 207
Phone: (870) 460 – 1036
E-Mail: UAM-ITHelp@uamont.eduIT Work Order

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