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Information Technology

Welcome to Information Technology

The Information Technology Department provides support, guidance, and leadership to students, faculty, and staff in the selection, implementation, and maintenance of technology in an academic environment.

UAM e-mail is the official method of communication between students and University faculty/staff.  All official communication with students via email must be sent to the student’s UAM-issued email address (in the format ******@uamont.edu").  

Start here to set up your UAM account and get connected before classes begin!

  • A UAM student account has been created for you, and your new student account letter has been sent to the personal email you provided on your admissions application.
  • Please note that the full account setup process runs in stages and may take up to four hours or longer to complete.
  • When activating your account, you must use a desktop or laptop computer—mobile devices and tablets are not supported and may cause errors.
  • Be sure to watch your personal email for a message from Microsoft on behalf of the University of Arkansas at Monticello. It will contain a verification code needed to activate your account.
  • Once received, enter the code on the activation page and follow the prompts to set a secure password.
  • Your password must be at least 12 characters long and include uppercase and lowercase letters, numbers, and special characters. Avoid using dictionary words, personal information, or anything easily guessed. This helps keep your UAM account safe and secure.

How To Activate Your UAM Student Account

Activate New UAM student account here

To keep your UAM account secure, we use Multi-Factor Authentication (MFA). It adds an extra layer of protection by requiring both your password and a second step—like a code sent to your phone—when logging in. Even if someone knows your password, MFA helps block unauthorized access. MFA is already turned on for your account; you’ll just need to follow a few quick steps to finish setting it up the first time you log in. When you set up your MFA, you're also automatically registered for Self-Service Password Reset (SSPR), which lets you reset your own password anytime without needing to contact IT.

MFA Best Practices

  • Make sure to set up multiple methods of verification (text, call, and app)
  • It is suggested to use your mobile number – do not use someone else's
  • If you have a smartphone, it is suggested to use the app rather than a text
  • When using a non-personal computer, it is recommended to not select “stay signed in”
  • Lock your phone with a passcode or biometrics and install updates regularly to prevent vulnerabilities.
  • Never approve unprompted MFA requests - If you didn’t try to log in, don’t approve the request — this could be a sign someone else has your password.
  • Report issues immediately - If you suspect your account is compromised or can’t access MFA, contact your campus IT helpdesk right away.

myUAM is your personalized, single sign-on portal for all things UAM. It gives you quick, secure access to essential campus tools like Blackboard, Workday, StarRez (Housing Application), Email, Microsoft Office 365, and more—all in one place. Once you're logged in, you can use the app launcher (the grid of nine dots at the top left) to find tools like Outlook email and Office apps.

Login to myUAM HERE

  • Once your account is active, click on the Workday application to complete your New Student Onboarding tasks.
  • New Student Onboarding refers to a set of tasks you must complete to finalize your enrollment and make sure your student information is up to date.
  • These tasks may include:
    • Confirming your contact information
    • Reviewing and acknowledging important documents
    • Add an Emergency Contact
    • Other tasks based on your student type, program, or location
  • You’ll find these tasks in the “My Tasks” section of Workday after logging in.
  • Completing Student Onboarding is required before you can register for classes.

Workday Student Onboarding Instructions

  • If you forgot your UAM password or get locked out of your account, don’t worry—it happens! You can reset your password anytime using the UAM Self-Service Password Reset tool.
  • To use the self-service tool, you must have previously set up Multi-Factor Authentication (MFA) on your account. If you haven’t set up MFA yet, or if you're having trouble, contact the IT department for assistance.
  • Reminder: UAM IT will never ask for your password via email, text, or phone. Keep your login credentials secure.

Create A Good (Strong) Password

  • Must be 12 characters long
  • Include both uppercase and lowercase letters (case-sensitive).
  • Include both letters and numbers (alpha-numeric).
  • Use special characters (Space !  # )
  • Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized, doubled).
  • Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
  • Do not use a password that has been given as an example of a good password.
  • Do not use other easily obtained information about yourself, such as license plate numbers, phone numbers, social security numbers, the make of your automobile, the name of the street you live on, the room number or building in which you work, etc.
  • One possible way to pick a good password is to make up your own acronym. Create a phrase that has meaning to you and pick the first letter of each word or use the phrase itself.
  • A similar method is to take out all the vowels from a short phrase or use passphrases.
  • For example:
  • "I work 8 hours a day." (wrk8hrsdy) or (Iwork8hoursaday)
  • "We like to eat lunch at 11:30." (Weliketoeatlunchat1130)
  • "My dog eats too much." (myDogeats2much)

Protect Your Password

  • Memorize your password.
  • If you must write down your new password because you are afraid of forgetting it, then:
  • Never write your username and your password on the same piece of paper.
  • Do not place a written copy of your password on the side of your monitor, under your keyboard, etc.
  • Destroy the written copy as soon as you have memorized your password.
  • Do not allow anyone to look over your shoulder while you are entering your password.
  • Change your password often.
  • Change your password immediately if it has been compromised.

Reset Your UAM Password here

Unlock the tools and resources that support your academic success.

Create A Good (Strong) Password

  • Must be 12 characters long
  • Include both uppercase and lowercase letters (case-sensitive).
  • Include both letters and numbers (alpha-numeric).
  • Use special characters (Space !  # )
  • Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized, doubled).
  • Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
  • Do not use a password that has been given as an example of a good password.
  • Do not use other easily obtained information about yourself, such as license plate numbers, phone numbers, social security numbers, the make of your automobile, the name of the street you live on, the room number or building in which you work, etc.
  • One possible way to pick a good password is to make up your own acronym. Create a phrase that has meaning to you and pick the first letter of each word or use the phrase itself.
  • A similar method is to take out all the vowels from a short phrase or use passphrases.
  • For example:
  • "I work 8 hours a day." (wrk8hrsdy) or (Iwork8hoursaday)
  • "We like to eat lunch at 11:30." (Weliketoeatlunchat1130)
  • "My dog eats too much." (myDogeats2much)

Protect Your Password

  • Memorize your password.
  • If you must write down your new password because you are afraid of forgetting it, then:
  • Never write your username and your password on the same piece of paper.
  • Do not place a written copy of your password on the side of your monitor, under your keyboard, etc.
  • Destroy the written copy as soon as you have memorized your password.
  • Do not allow anyone to look over your shoulder while you are entering your password.
  • Change your password often.
  • Change your password immediately if it has been compromised.

Reset Your UAM Password HeRE

If you get a new phone or change how you want to receive your login codes, it’s important to update your MFA method right away. This helps you avoid being locked out of your UAM account. Updating your method while you still have access is quick and easy—waiting until you're locked out can delay your access and require extra steps through IT. Keeping your MFA method up to date is the best way to stay connected without interruptions. Keeping your MFA method up to date is the best way to stay connected without interruptions.

How To Update Your MFA Verification Method

Update MFA Verification Method Here

As a UAM student, you get Microsoft Office 365 for free on up to five devices. This includes Word, Excel, PowerPoint, Outlook, and more—perfect for schoolwork, class projects, and communication. Just log in with your myUAM portal to download and install.

How To Download Office 365

Phishing is a scam where attackers try to trick you into giving up sensitive information—like your username, password, or banking info—by pretending to be a trusted source. These messages often use scare tactics or urgent language to get you to click a fake link. If you receive a suspicious email, don’t click anything—report it to UAM IT immediately! Reporting helps us block the scammer and protect the entire UAM community.

Report Spam HeRE

Out of Country Access

  • To protect your account, all logins from outside the U.S. are blocked by default. If you’re traveling internationally and need access to UAM email or other services, you must request access before you leave the country. Submit a work order or call UAM IT at 870-460-1036 to have one created for you. This policy applies to all students, faculty, and staff.

Risky User & Login Blocks

  • To help protect your account, Microsoft may block your login if it detects high-risk activity—like logins from two distant locations within a short time (e.g., Monticello and another country). This is called "impossible travel" and can flag your account as compromised. In most cases, MFA will stop unauthorized access, but if the risk is high enough, your account may be temporarily blocked. If you see a message saying you’re blocked from email or other services, contact UAM IT right away to review and reset your risk level. While rare, this could happen to anyone.

  • All students have access to UAM's Wireless Network. The UAM-Secure-M Wi-Fi network offers an encrypted and safe connection to the UAM network, which includes full internet access as well as access to UAM Campus Resources including Workday, Email, Library Resources, and Blackboard. The UAM-Resident-M network was developed to meet the needs in our university resident spaces for various internet-connected devices.
  • Students will use their UAM email address (xxxxxxxx@uamont.edu) and UAM password (example - Um1234567890) to connect to Wi-Fi on their devices.
  • Please note that if you are experiencing issues on your Wi-Fi connected device or have recently changed your UAM password, you may need to "Forget the Network" on your device and reconnect to the network. Your device remembers each Wi-Fi network you joined on that device, and it automatically joins that network whenever it's in range, so you will need to re-enter your UAM login credentials to rejoin the connection.

Workday Student is being implemented on UA System campuses to manage the administrative processes involved with student records, financial aid, student accounts, academic advising, and admissions.

As a student, you will use Workday to explore course schedules, review your financial aid, view grades, track your academic progress, manage your student account, and pay tuition and fees.

Workday Training Materials for Students

Access the resources that empower your teaching, research, and campus responsibilities.

Faculty and Staff accounts are automatically created once they are fully hired (all pending pre-hire tasks complete) into Workday. This provides access to your UAM email, Workday, Blackboard, and other university related software. If the Faculty or Staff member only needs a UAM email, Blackboard and Workday access, an authorization form is NOT needed.  If the Faculty or Staff member needs additional access (Telephone, VPN, WeevilNet, Network drives, Website, SharePoint) an authorization form is required.

Authorization Form

To keep your UAM account secure, we use Multi-Factor Authentication (MFA). It adds an extra layer of protection by requiring both your password and a second step—like a code sent to your phone—when logging in. Even if someone knows your password, MFA helps block unauthorized access. MFA is already turned on for your account; you’ll just need to follow a few quick steps to finish setting it up the first time you log in. When you set up your MFA, you're also automatically registered for Self-Service Password Reset (SSPR), which lets you reset your own password anytime without needing to contact IT.

MFA Best Practices

  • Make sure to set up multiple methods of verification (text, call, and app)
  • It is suggested to use your mobile number – do not use someone else's
  • If you have a smartphone, it is suggested to use the app rather than a text
  • When using a non-personal computer, it is recommended to not select “stay signed in”
  • Lock your phone with a passcode or biometrics and install updates regularly to prevent vulnerabilities.
  • Never approve unprompted MFA requests - If you didn’t try to log in, don’t approve the request — this could be a sign someone else has your password.
  • Report issues immediately - If you suspect your account is compromised or can’t access MFA, contact your campus IT helpdesk right away.

If you get a new phone or change how you want to receive your login codes, it’s important to update your MFA method right away. This helps you avoid being locked out of your UAM account. Updating your method while you still have access is quick and easy—waiting until you're locked out can delay your access and require extra steps through IT. Keeping your MFA method up to date is the best way to stay connected without interruptions.

How To Update Your MFA Verification Method

Update MFA Verification method here 

myUAM is your personalized, single sign-on portal for all things UAM. It gives you quick, secure access to essential campus tools like Blackboard, Workday, StarRez (Housing Application), Email, Microsoft Office 365, and more—all in one place. Once you're logged in, you can use the app launcher (the grid of nine dots at the top left) to find tools like Outlook email and Office apps.

Login to myUAM Here

Create A Good (Strong) Password

  • Must be 12 characters long
  • Include both uppercase and lowercase letters (case-sensitive).
  • Include both letters and numbers (alpha-numeric).
  • Use special characters (Space !  # )
  • Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized, doubled).
  • Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
  • Do not use a password that has been given as an example of a good password.
  • Do not use other easily obtained information about yourself, such as license plate numbers, phone numbers, social security numbers, the make of your automobile, the name of the street you live on, the room number or building in which you work, etc.
  • One possible way to pick a good password is to make up your own acronym. Create a phrase that has meaning to you and pick the first letter of each word or use the phrase itself.
  • A similar method is to take out all the vowels from a short phrase or use passphrases.
  • For example:
  • "I work 8 hours a day." (wrk8hrsdy) or (Iwork8hoursaday)
  • "We like to eat lunch at 11:30."(Weliketoeatlunchat1130)
  • "My dog eats too much." (myDogeats2much)

Protect Your Password

  • Memorize your password.
  • If you must write down your new password because you are afraid of forgetting it, then:
  • Never write your username and your password on the same piece of paper.
  • Do not place a written copy of your password on the side of your monitor, under your keyboard, etc.
  • Destroy the written copy as soon as you have memorized your password.
  • Do not allow anyone to look over your shoulder while you are entering your password.
  • Change your password often.
  • Change your password immediately if it has been compromised.

Reset Your UAM Password here

As a UAM faculty or staff member, you get Microsoft Office 365 for free on up to five devices. This includes full access to Word, Excel, PowerPoint, Outlook, Teams, and more—ideal for course preparation, administrative tasks, and campus communication. Simply log in through the myUAM portal to download and install Office 365 on your work or personal devices.

How To Download Office 365

Phishing is a scam where attackers try to trick you into giving up sensitive information—like your username, password, or banking info—by pretending to be a trusted source. These messages often use scare tactics or urgent language to get you to click a fake link. If you receive a suspicious email, don’t click anything—report it to UAM IT immediately! Reporting helps us block the scammer and protect the entire UAM community.

Report Spam HerE

  • All employees have access to UAM's Wireless Network. The UAM-Secure-M Wi-Fi network offers an encrypted and safe connection to the UAM network, which includes full internet access as well as access to UAM Campus Resources including Workday, Email, Library Resources, and Blackboard.
  • Employees will use their UAM email address (xxxxxxxx@uamont.edu) and UAM password (example - Um1234567890) to connect to Wi-Fi on their devices.
  • Please note that if you are experiencing issues on your Wi-Fi connected device or have recently changed your UAM password, you may need to "Forget the Network" on your device and reconnect to the network. Your device remembers each Wi-Fi network you joined on that device, and it automatically joins that network whenever it's in range, so you will need to re-enter your UAM login credentials to rejoin the connection.

Encrypted emails protect sensitive information by scrambling the contents so only the intended recipient can read them. This is especially important when sending confidential data such as student records, financial information, or personal details.

When should I send an encrypted email?
Use encryption when your email contains:

  • Student information (FERPA)

  • Social Security numbers

  • Financial or payroll data

  • Medical or health records

  • Any other confidential or sensitive content

How does the recipient open an encrypted email?
The recipient will receive an email with a link to a secure portal where they can sign in or use a one-time passcode to view the message. If they reply through that portal, the response will also be encrypted.

Encrypted email - Office 365

Encrypted email - Outlook Desktop Application

Open Encrypted emaiLl

Submit a work order to get support fast. Whether you’re having trouble logging in, need assistance with campus technology, or have a request for software or hardware, our Work Order system is the fastest way to get help from the UAM IT team. Once submitted, your request will be routed to the appropriate technician, and you’ll receive updates by email as progress is made.

All IT work orders must be submitted through the TeamDynamix app, our official ticketing system. This ensures your request is routed quickly to the right team and allows you to track the status of your ticket at any time.

What can I submit a work order for?

  • Accounts & Access

    • Account/password issues

    • UAM Email

    • Access to software or systems

    • Permissions or account requests

  • Devices & Hardware

    • University-owned computers, laptops, iPads, monitors

    • Keyboards, mice, webcams, speakers, and printers

    • Equipment quotes or purchase requests

    • Equipment transfer to Maintenance & Repair (M&R) for disposal

  • Connectivity & Communication

    • Wi-Fi and internet issues

    • Telephone or voicemail problems

    • Fax setup or troubleshooting

  • Classroom & Presentation Tech

    • Smart Room technology

    • Projectors and classroom setup

    • Digital signage support (TVs, display screens)

  • Software & Systems

    • Software installations, updates, or troubleshooting

    • Blackboard

    • Workday

    • Dynamic Forms

    • Institutional Research support

    • Website issues or edits

  • Security

    • Report suspicious activity

    • Security concerns or account compromise

  • Other Requests

    • General IT help

    • Tech-related projects or ideas

If you're unsure where your issue fits, just submit it under I Don't See What I Need —we’ll route it to the right team.

Important Notes:

  • Do not use this system for emergencies. For urgent needs (like classroom tech not working), call us directly at 870-460-1036.

  • Be specific. The more details you provide, the faster we can help.

  • Check your email. Updates and resolutions are sent to your UAM email address.

How To Enter An IT Work Order

Enter IT Work Order Here

Google Chrome and Mozilla Firefox are the recommended internet browsers for using Blackboard.

Be sure to use your UAM email username and password to log into Blackboard. UAM Blackboard uses Microsoft Multi Factor Authentication. Please note Blackboard will redirect you to a Microsoft login screen.

Requests for lab software must be submitted to the person responsible for managing the lab/smart room.  This person will decide if the request is in alignment with the goals and strategies of the resource that they manage.  Requests submitted after the deadline will be treated by the IT dept. as a project, and will be completed as soon as possible.

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